Sanger Sequencing FAQs

Sanger Sequencing FAQs

What payment methods can I use when ordering a Sanger Sequencing job?

Source BioScience can process the payment of sequencing orders through purchase order number, eVouchers or credit card.

What eVouchers are available to order and how can I order them?
How many eVouchers are required per job?
Can I use eVouchers to cover the cost of a Pre-treatment in my order?
How much DNA and Primer do I need to send in for a Sequencing Order?
Can I pre-order synthesised primers before I place an order?
How long do you store synthesised primers for?
How do I request the re-use of DNA and primers that have already been submitted?
Do my Colony PCR primers need to be sent in separate tubes?
Can I use the same primers for Colony PCR and Sequencing?
How do I access the List of Primers that Source Genomics Stock?
I have been unable to generate the amount of DNA required for Source BioScience. Can I still send my samples?
What are the different reaction types?
Can I store a primer at your site to re-use?

Analysis Settings and Data Options

What is the Turnaround Time for Colony PCR orders?

We aim to return all Colony PCR data within 24 hours of sample receipt.

What is Quality Value Limit, Mixed Base Identification and Quality clipping?
How long do you keep Colony PCR samples and primers?
What is the Basecaller used by Source BioScience?
What is Secondary Structure Resolution?
What format do the data files arrive in and which programs can I use to open them?
I am using a general lab account but would like the data to be emailed to me too; how do I add an additional email address to the order?
What are the Advanced Options for data analysis?
The data from my order is displaying a large spike found between 70bp and 80bp of the trace. What is causing this?

General Sequencing Order Queries

Your website will not accept my order, what do I do?

The website has a limit of 12 characters for sample names and primer names, so if the names you are entering are longer, the website will not allow you to proceed with the order.

You can only input certain characters on the website, so please use only underscores (_), letters and numbers.
Full stops (.), dashes (-), brackets (), slashes (/), stars (*), question marks (?), hash symbols (#) and commas (,) are not permitted on the order form.

I made a mistake on the online order form? Do I need to place a new order?
I have selected on the order form to send the samples by post but I am actually using a collection point, do I need to change the order?
How do I generate a quote which my procurement system needs to create a purchase order number?
I have selected the eVouchers/order I wish to order in my procurement system and generated a PO, but they haven’t been credited to my account.
Where can I find a copy of your Royal Mail freepost label?
The data I received isn’t as good as I expected. Can I get the reactions repeated?
I wish to discuss my data with the sequencing team, how do I contact them?
My data has failed, can you help me diagnose the problem?

For further information and prices pleaseĀ contact usĀ or callĀ +44 (0)115 973 9012

Contact us today and one of our skilled account managers will be in touch with a free consultation including further information and pricing details.

Rapid Sanger Sequencing

Delivering unrivalled turnaround times for sequencing using our streamlined SpeedREADā„¢ data delivery system. Providing high-quality data retrieval within 12 hours from sample receipt.